Refund policy

Effective date: 16 July 2026

Kinmoire Studio creates personalized products from customer-supplied photographs.

Before proof approval

The $15 design deposit is fully refundable at any time before you approve your digital proof.

After proof approval

Once you approve the digital proof, the $15 deposit becomes payment for completed design work and is credited toward the $89 product total. It is not an additional fee. The remaining $74 is paid manually after approval and is never charged automatically.

Before production

If you cancel after proof approval but before physical production begins, we will refund any $74 balance paid. The $15 design deposit remains earned for the approved design work, except where a refund is required by law or we are unable to fulfil the order.

After production begins

Because each product is personalized, we cannot accept change-of-mind cancellations or returns after physical production has started.

If your order arrives damaged, defective, materially different from the approved proof, or incorrect, contact business@azturaltd.com with your order number and clear photographs. We may offer a replacement, reprint, repair, or refund as appropriate. We ask that delivery problems be reported within 30 days of delivery so we can investigate promptly, but this request does not limit any rights you have under applicable law.

If we cancel an order, cannot fulfil it, or you cancel after declining a notified shipping delay, we will refund all amounts paid for the unfulfilled order, including the deposit. Approved refunds are returned to the original payment method; processing times depend on the payment provider or bank.

Do not return an item unless we provide return instructions. Nothing in this policy excludes or limits statutory rights that cannot legally be excluded.

Aztura Ltd trading as Kinmoire Studio
Company number: 16805710
128 City Road, London, EC1V 2NX, United Kingdom
business@azturaltd.com